Evelyn made the process extremely smooth!

They rotate my tire and i loss 2 tire valve on wheel

I liked working with them

Oil change Tommy 2024 grand highlander I bought from one Toyota in 2023. The service advisor Thomas didn’t care much about the customer . Seems we are just numbers. He didn’t send reminder when the car was ready for pick up ..I had to call and find out. Usually we get reminder.my vehicle takes 0W20 engine oil, but in invoice says 0w16. He convinced me the mechanic put in the right oil. I told him if my vehicle engine gets damaged I will file complaint. I told him I trusted one Toyota so always come here for oil change from day one . I also purchased second maintainelance package. He even didn’t did the tyre rotation included in the package. This kind of employee may damage the company reputation.

Recently I took my 2024 Toyota Corolla into One Toyota of Oakland at 8181 Oakport Street in Oakland for routine factory service check. This was the first time I had Miki Li as my service consultant. Miki was very friendly, customer oriented, efficient and stayed in communication with me regarding the progress of the maintenance check. After I picked up my car, I had a couple of questions, she was very prompt in responding and providing me with clarifications. I really appreciate her professional approach in servicing me. Because of her good services, I will continue to bring my car to this Toyota service center!

Very professional and efficient customer service

A+ service. Great atmosphere Tikki was great to work with. Very professional!!!!would definitely do service with one Toyota of Oakland again. Also huge shout out to Paul Medina will definitely bring my car there for service. You guys have a great crew. Thanks again for the great experience.

I really enjoyed working with Gustavo Torres. He made the buying process very easy. I would definitely buy another vehicle from him.

They had quick and efficient customer service. They communicated with me the entire time and it was an easy pick up.

I made an appointment with Chase for regular servicing and had an excellent experience with him! I brought my car on a weekday morning around 8AM, and was quickly checked in. He gave me a straightforward quote for a 5k maintenance, and another staff member also let me know that my factory-installed tires would need to be replaced by next service and provided a couple options. They were not pushy at all and provided me their business card in case I wanted to further discuss. Since I work nearby, Chase set me up with a Lyft ride through their account, so I did not have to pay to get to/from work. It was a wait-to-save ride, so I did wait ~15-20 minutes, but since it was free and I had no meetings that morning, it did not impact me. Later, when my car was ready, he let me know and asked if he should send me a link for Lyft indicating I was ready for pickup. When I said yes, all I had to do was click the link and pay attention to when my ride was here. I did have a few items that were flagged - if I had decided to skip those items, my car would have been ready within 1-2 hours of dropping off my car. Since I did approve those additional items, it took until mid-afternoon. I'm still satisfied with my experience at One Toyota of Oakland (and Chase as my service agent) and would definitely return for future services!