Customer Testimonials
No description needed. He helped me get my car. He was great & im more than grateful
Honestly I’ve never been serviced at a dealership with such fast and great customer service. I was dreading the wait but they got my oil change, tire rotation, and Safety checks done in 45 mins! I’ll definitely continue coming in. Not to mention the great customer service and hospitality as soon as you pull up.
Smooth, fast, and low pressure. I appreciate how they worked with me on financing given my complicated situation.
The staff is always so friendly and very helpful. They make you feel very welcome when you come in.
During our visit to your dealership, we experienced excellent customer service. All the paperwork and procedures were completed smoothly and with great ease. You have a wonderful team of employees who genuinely care about their customers. We sincerely appreciate their kindness and professionalism, and we would especially like to thank your employee, Sami, for his outstanding service. Thank you
Great dealer and Best customer service coming from Carlos chilet.Easy and quick service no time wasted.
Communication was not optimal between my service tech and how he was communicating with Assurant
Very good experience only place I shop for a vehicle Keep up the good work I'll be back when I need another car
I had a great experience working with my salesman Jesus he helped me with my Bz4x purchase excellent customer service he took the time to make the process very pleasant and not stressful
We were so lucky to work with Rudy at One Toyota. So polite, helpful and knowledgeable! We looked at and test drove multiple cars and he was so patient and friendly. We will absolutely be recommending him to friends!
The wait is long but the amenities are great They serve snacks and checking how long we are waiting
Last week we went to Toyota to get a RAV4 hybrid plug in. My man Sergio helped us through the process. I was able to get the exact car I wanted within our budget and he even suggested insurance. Great experience and very happy with our new vehicle.
Toyota Oakland is my favorite dealership. Staff was very friendly and helpful and ready to serve and help. Overall great service and experience
I like how it looks so clean, organized, and modern with interesting displays on the shelves.
I was updated on the availability of my choice reducing the wait time for the car I wanted
I recently purchased my first car here, and Derek made the experience wonderful. He was very helpful, patient, and honest. He took the time to answer all my questions and guided me through the paperwork with great care. I truly appreciate his excellent service and highly recommend him. Thank you, Derek!
We purchased a new in-demand car from One Toyota, and we highly recommend them. Saelani B. updated us several times on our status as we waited for one to come in stock. She was very transparent in the out-the-door pricing over text, which we very much appreciated. Andy L. did not pressure us to add any dealer add-ons, such as an extended warranty. He went above and beyond in addressing our concerns during delivery. One Toyota charged MSRP even though a few other dealerships were charging up to $5k above. We believe One Toyota works on volume, and they seem ... Read More Yelp - Nov 9, 2026
I bought a new RAV 4 at One Toyota of Oakland. Temka and Jae treated me like family, and made me feel special. The process was easy, and they explained everything. I was a little scared at first, because I'm 26 and this was the first time I bought a new car. They even gave me a great price on my trade in.
I had a good overall experience at One Toyota of Oakland. Miki explained the service for my last factory maintenance and that I also needed to do a recall. She made sure the service and recall did not take too long as I waited in lobby. I only waited under 2 hours which was fine with me.
WARNING TO USED TESLA BUYERS:
Paid in full 15 days ago — still can't transfer ownership, and the dealer can't tell me when the previous lease was paid off.
The dealership took the car in on Oct 14, which means the prior lease should have been paid off right away. As of today, Nov 8, that's 25 days since the dealership took the car in and 15 days since I bought it, and I still can't transfer ownership.
That means no Tesla app access and no FSD — the main reason I bought the car. I've asked my salesperson for 4 days for ... Read More Google - Nov 8, 2026
Carlos was very nice and very helpful throughout the whole process. He was very attentive to what I wanted and was able to help me purchase my car
Everyone was so nice and helpful. Jae treated me like family, and made the process to buy a new car very easy. I was a little scared at first because I’m in my 20’s, but Jae was trustworthy and fair. He gave me a great price for my trade in as well.
Very helpful sales rep and great customer service! They offered me more than what my car was worth, and I really appreciated their time and effort throughout the process.
Th people that I have met and dealt with have been very helpful and friendly to me.
This review is for buying a new 2026 Toyota RAV4. Alejandro Lopez was my salesman, and he did a great job explaining the buying process and answering all of my questions along the way. I highly recommend him to anyone looking to purchase one at One Toyota of Oakland
I switched to One Toyota over ten years ago because I did not care for the local dealership where I purchased my 2015 Prius.
I continued with One Toyota because I liked the service advisor I had for the past five years. He no longer works here and the other advisors I've had seem more interested in selling me service.
The wait time once I checked out took over fifteen minutes to get my car. The previous visits also took at least ten minutes.
There seems to be more emphasis in selling service that is not necessary.
Also, I prefer ... Read More DealerRater - Nov 7, 2026
(Translated by Google) Thank you, Carlos Chilet, for your help. We are so grateful for your service, your kindness, your professionalism, your diligence, and above all, your honesty and the advice you gave us. Believe me, we need more people like you in this world! My wife is thrilled and says you were a huge part of her happiness right now. God bless you, Carlos, and I hope you have a wonderful day!
(Original)
Gracias Carlos Chilet por ponerte a disposición, estamos muy contento por el servicio que nos prestaste, por tu amabilidad, tu profesionalismo, por ser diligente y ... Read More Google - Nov 7, 2026
Gracias Carlos Chilet por ponerte a disposición, estamos muy contento por el servicio que nos prestaste, por tu amabilidad, tu profesionalismo, por ser diligente y sobretodo por tu honestidad y los consejos que nos distes. Créeme hacen falta más personas en este mundo así como tú! Mi esposa no se cambia por nada y dice que tú fuiste de gran ayuda para la felicidad que ella tiene en estos momentos. Dios te bendiga Carlos, espero tengas un buen día!
Great customer service and the employees was very nice to me I will be back for more service
Super friendly and upfront. I appreciate the honesty. I would recommend this dealer to anyone looking for a new car.
Leo was very helpful and accommodating to my car shopping experience. Professional, hassle free experience. Will definitely recommend to others.
Very Disappointing Experience – Not Recommended I had a very disappointing experience at One Toyota. I was not properly attended to, and despite taking the time to bring my vehicle in, absolutely nothing was done to it I wasted my time and left without receiving the service I expected Customer service was poor, and the lack of attention and professionalism was unacceptable. I would not recommend this dealership to anyone. Save yourself the time and frustration and take your vehicle somewhere else
Just got my 2025 RAV4 after waiting for 4 months. Overall very good service. The sales Alejandro Lopez has been wonderful. Highly recommended.
Good service and the salesperson Alejandro Lopez has been very helpful. Overall very good experience.
The experience of buying a new vehicle at one Toyota was great, the sales team were very nice and professional.
Nice and clean place with friendly service. Will be back for next service when its due.
Cesar Tinoco was our sales person. He is very knowledgeable about the Toyota models. He provided us with lots of information that helped us with our decision. And what was particularly nice was that he spent a lot of time with us without any pressure to buy. I love the One Toyota sales model, "One Price One Person". There's no haggling over the price. We are very happy with our purchase!
The entire staff is amazing, from sales to service. My experience has been great ! Thx!
Everything is great. Mr Suraj attended me he is very helpful and a great personality.
I just got a sienna. my sale person is Sang Truong. She helped me from start to finished. I recommended to my family and friends.
Sold me a complete lemon of car and have consistently failed at providing me with any customer service or support, even if it’s just giving me some basic information about their app. If you have another option for where you can buy a Toyota, I’d recommend you use it.
The gentleman that assisted me was polite, professional and paid attention to detail which made my experience today better than I expected.
I worked with Johnny. Shipped the car from Oakland, CA to Dallas, TX. The guy was great to work with. Very responsive and made me a great deal. Highly unlikely I’ll be lucky enough to work with him again but I wouldn’t hesitate to buy and ship a car again.
Love the 'One Price, One Person' model! Alejandro Lopez was fantastic, and the entire process was simple, stress-free, and highly recommended.
Love the 'One Price, One Person' model! Alejandro Lopez was fantastic, and the entire process was simple, stress-free, and highly recommended.
I've bought many cars from many dealerships in the past 30 years, but this has to be the best dealership experience so far in terms of inventory, very large modern customer lounge with quality vending and coffee machines and no hassle streamline transaction. Also, I was expecting old school negotiation where they would write it on a piece of paper and you go back-and-forth with the manager until the manager comes out, but no, it's just one person, in this case we dealt with Jimmy Tu. everything was done on his desk, financing and paperwork, no waiting in line ... Read More Google - Nov 3, 2026
I've bought many cars from many dealerships in the past 30 years, but this has to be the best dealership experience so far in terms of inventory, very large modern customer lounge with quality vending and coffee machines and no hassle streamline transaction. Also, I was expecting old school negotiation where they would write it on a piece of paper and you go back-and-forth with the manager until the manager comes out, but no, it's just one person, in this case we dealt with Jimmy Tu. everything was done on his desk, financing and paperwork, no waiting in line ... Read More Yelp - Nov 3, 2026
Fue la peor experiencia lo los recomiendo solo es perdida de tiempo y nunca solucionan nada
very friendly, clear communication Carlos was very friendly and had clear communication. Patient to answering questions
Very good persons and professionals in attended it was very good. I love it. All the employees are good people
Good everything professional workers ?? I recommended to my family and friends. I have a good girl. I never change Toyota. That's my favorite one Forever.
The dealership is awesome and the people that attended to me are great, I am happy to be there
Dave Hu was a fantastic salesperson! I received the exact model I was looking for. He kept me informed and handled all of the paperwork like a dream! The trade in department was more than fair. They honored everything discussed on the phone. I tried to buy local (Sonoma County) but the dealers were helpless and did not lift a finger. I would use One Oakland Toyota again and again!!
Excellent service! I got a great deal on a new set of tires, they found a small issue that needed to be repaired and I also had an oil change and inspection. ( I buy the package of 4 oil changes with inspection- it's a great deal) They are super friendly and helpful. I love having my car serviced here at One Toyota of Oakland.
Fast and easy from start to finish. Not something one experiences at a dealership very often. Shout out to my sales rep Alejandro!
Great Customer Service overall i highly recommend. The Team member was super kind and knowledgeable. My oil change was quick I was in and out . l was truly grateful of how I was treated.
(Translated by Google) Carlos Chilet, 10/10, 5 stars for you, Great, very kind, very helpful, 10/10 at all times from when I arrived until I left with my new car, without a doubt the best service received, thank you. (Original) Carlos Chilet, 10/10, 5 estrellas para ti, Genial, muy amable, muy servicial, 10/10 en todo momento desde que llegue hasta que sali con mi auto nuevo, sin duda alguna la mejor atencion recibida, gracias.
We were very lucky to be helped by Jimmy Tu, who was very friendly and patient throughout the process. Jae Huang the director of sales gave great advice and offered us a deal that we could not resist for our purchase of the new CHR. We could not be happier with our experience and will highly recommend all our friends to One Toyota Oakland!
Bought a 2026 Rav4 from One Toyota and was assisted by Samrat. This was one of the best buying experience I've ever had. Samrat was kind, understanding, and very knowledgeable. He helped us from the beginning to the end and provided excellent customer service. Will for sure return to One Toyota for future needs...maybe my dream Supra =]
Tam Nguyen was my go to. He did everything in his powers, even with my not so easy situation to deal with... got me, the best rate with great financing with a great car. I bought my last few vehicles from One Toyota. One Toyota is your one stop shop.
I had such a great experience at One Toyota! I recently brought my Sequoia in for an oil change and a new set of tires, and I couldn’t be happier with the service. Everyone was so friendly, helpful, and professional. My car feels great, and I left feeling confident that it was well taken care of. It’s why I keep coming back! Thank you, One Toyota!
Purchasing my new car went smoothly; Laurie was patient and explained everything well.
Tam Nguyen, is the man you wanna go to very smart professional? And gonna get you the best rate with the best car with the best financing, if needed. He's going to make sure and do everything in his powers to make sure you're a happy customer and you're leaving with the perfect car of your dreams. One Toyota in Oakland (Hegenberger) is your one stop shop ...seriously
Everyone was very helpful. Prices are fair and lower compared to other dealerships. Ismael was the one to helped me and he helped me from beginning to end every step of the way.
The service advisor did not talk to me before I leave No recommendations The service advisor did not talk to me before I leave, I am very dissatisfied with the service
Great customer service. Got everything taken care of in a timely manner I highly recommend
I arrived at 9am for my 9am appointment. I was attended to at 9:30am. They confirmed the best contact info was my number ending in 8382. At 11:30am, I inquired the status of my vehicle. They said that it has been ready. I didn’t get any text of phone call like previously. Apparently an email was sent to my husband while he’s at work.
No hassle regarding pricing, quick paperwork process, and the online process was simple and easy.
This place has no problem keeping the conversation going when taking a reservation fee from you but when it comes to needing to cancel it - I am still chasing them down for it. I’ve been reaching out to the dealership for the last two days and I’ve heard nothing about when I’m getting my money back. The sales rep, Temka Khad, who I gave my reservation fee to hasn’t gotten back to me despite me leaving messages for her to get back to me and I’ve texted her on their Toyota Sales line for ... Read More Google - Oct 31, 2026
Loc Nguyen，the Sales & Finance Manager, I had a great buying experience! He was very professional, efficient, and trustworthy throughout the whole process. Everything went smoothly,Highly recommended!
If your looking to shop for a good vehicle come here and as soon as you Go in and ask for LEO he will get you right !!! Quick and smooth Good Kia
I’ve had past experiences where certain dealerships forcefully try to sell their products, I loved how Yusuf serviced. And respected my final decisions, as well as helping me with my vehicle issues!
Very efficient. Everyone was super helpful and smiling even though it was 7 AM with multiple cars lined up trying to get to work on time. I even had to rent a car! It took me 20 minutes in the morning, and 10 minutes after work to retrieve my car and drop off the rental. I love Toyota Oakland!!!
Promised price. Almost four months it took to get vehicle. Dave Hu is a wonderful sales person.
The dealership runs like a well oiled machine (lol). Everyone moves with purpose, everything is clean and I always feel taken care of here.
I had a persistent issue with my car and Daniel Peña listened to me, was thorough in asking questions and trying to understand my tricky battery issue. Dan shared his recommendations and when I persisted about additional diagnostics he said he didn't want to recommend something he didn't think would be of value to me. I appreciated that he advocated for me as his customer instead of aggressively up selling. I know he ... Read More DealerRater - Oct 30, 2026
I interacted with Yaazed Awad. It was smooth. He handled all the paper work. He was up to date and gave me frequent updates. He also kept me abreast with the paper work needed. He gave me all the options, and different warranties available with the car. I ended up not taking the warranties because I did not feel like. Overall I am happy with the interaction and the professionalism shown.
Very good and communicative services They did a good job attending me and making sure i was updated. My car was throughly checked and inspected and everything looked pretty good
Niki was great in getting me in and out quickly. Thank you One Toyota for honoring my expired service agreement which I am able to use for a year past the expiration date.
Sani is great help. He went above and beyond to help me replace my battery which car sales agent (Loc) promised to replace if there was a problem with it but denied and said "I won't cover it". That kind of person should never work in a sales.
It’s just ok. Service always takes longer than promised. The cashier was rude and didn’t greet or thank me. They charge a fee for using your credit card. They don’t vacuum or rinse your car either. I had another car under a service warranty at a different dealer and had much better service experiences.
Jimmy and Johnny kept me informed throughout the rest of the process. When the car arrived, the transaction was smooth and hassle-free, with no haggling or negotiation needed to purchase the car.
Very good people and professional, he is very nice persone, I recommended my friends and family
When purchasing from the dealership, the representative covered certain specifications, but I was looking for different ones.
Rob, Alexis and the rest of the crew was extremely kind, professional, accommodating and quick. I was blown away at how much they cared about getting my car done in time so I can pick up my 5-yr old. Very grateful for a team like this.
Consistent, friendly I use a few different technicians & everyone is knowledgeable & friendly. Great customer service.
Bad experience with people long time waiting for someone Every time I come there is more bad service atendimento
The Service dep takes too long when basic services is performed on your vehicle , took them 2 hrs for a simple Toyotacare 2nd service. Not acceptable
I went in for a voluntary recall and it was a super easy process. I got an appointment time that worked for me, and my car was completed as promised.
He is very patient, understands my needs & very knowledgeable about cars. He loved to serve & care... He is also very professional at his work... I am glad that I am leasing this car from him this time. He will be my only agent from now on when I need a new Toyota car in the future. Thank you Jian for your hard work & good luck to you in your profession ????
Muy buen servicio y te ayudan a que puedas obtener tu vehículo y lo mejor es q si una persona comienza con tigo llega asta el final con el proceso
majority of staff is friendly and makes your experience easy and fast. Also is very clean
Welcoming, encouraging, helpful to both my husband and myself. We will spread the message with our friends and family.
I’ve purchased four vehicles from One Toyota, and I’ve had a great experience every time. The process is quick, the prices are fair, and the team is honest and trustworthy. A special thank-you to Loc Nguyen for being such a helpful and reliable salesperson. I highly recommend One Toyota!